IT Technical Support

Job Description: Supporting users, supporting and administering the LAN and web servers, upgrading and replacing PC’s, upgrading Microsoft office, upgrading the mail server. Having to solve problems and any support issues raised at the service desk. Job attributes: Technical knowledge, independent working, practical work, able to interact with customers; customer service. Experience in the job field, be a self sufficient, confident and articulate person. Have a strong knowledge on the software and business. Qualifications required: Microsoft Certified Desktop Support Technician (MCDST), BTEC National Diploma in computing. Microsoft/Cisco/NetApp certifications are a plus. Windows Server 2003/2008 R2.At least one year experience in Storage. Key responsibilities of the job: Having to manage such a large number of users, computers, laptops, printers and websites. And having to know how to solve any problems that may need resolving in these fields. Having to get used to constant changes and improvements of the IT infrastructure. --Pra6066 (talk) 10:34, 13 November 2012 (UTC) Amelia Enderby